Biography of Sirajuddin Aziz: CEO of Habib Metropolitan Bank
Biography of Sirajuddin Aziz:
Sirajuddin Aziz was appointed Banking Mohtasib (Banking
Ombudsman) of Pakistan, taking office on 18 July 2023 after being
notified by the Ministry of Law & Justice on 4 July 2023. He was sworn in
at Aiwan-e-Sadr by the President of Pakistan for a four-year term.
Banking Mohtasib Performance & Customer Relief (2024)
Under his leadership in 2024, the Banking Mohtasib Pakistan
(BMP) resolved 27,753 complaints against commercial banks, granting
relief of Rs 1.65 billion to customers. This is an increase compared to
2023, when 25,493 complaints were resolved and relief amounted to Rs 1.26
billion.
The total number of complaints dealt with in 2024 (including
carry-overs from 2023) was 41,546. The relief provided since the
inception of BMP (in 2005) has reached around Rs 8 billion.
Biography of Sirajuddin Aziz: CEO of Habib Metropolitan Bank/banking and financial services industry/ Banks/Pakistan/ age#net worth#investor
Areas of Concern: Digital Fraud & Service Efficiency
Aziz has highlighted a sharp rise in complaints related to
fraud, unauthorized account blockages, and general inefficiencies in bank
services, especially tied to digital banking and fintech platforms. BMP has
also added newly established digital banks under its oversight.
He has urged banks to bolster public awareness efforts,
particularly in regional languages, to help customers recognize and protect
themselves from fraud.
Previous Banking Career & Credentials
Before becoming Mohtasib, Sirajuddin Aziz had a long banking
career spanning multiple countries, including Pakistan, China, Hong Kong, UK,
Nigeria and the UAE.
He served as President & CEO of Habib Metro Bank, and
earlier as CEO of Bank Alfalah from 2007-2011.
He later joined Habib Bank AG Zurich, where he also held the
role of CEO of Group Financial Institutions.
Professional Affiliations & Academic / Thought
Leadership Role
Aziz is a Fellow of the Institute of Bankers Pakistan (IBP).
He also served as Editor of the IBP Journal for over ten years.
He is associated with institutions like Pakistan Institute
of International Affairs and English-Speaking Union of Pakistan.
He regularly delivers lectures at universities and forums,
contributes to print and digital media on banking, finance, and economic
issues, and has authored books like “In Quest of Mirage,” “Bitter &
Sweet – Life & Times of Dad,” “The Essence of Islam,” “Emerging Dynamics of
Management,” “Handbook for Effective Management,” and “Corporate
Pakistan (Insights into leadership)”.
Challenges & Key Metrics under Mohtasib Leadership
- Complaints
rose by about 6% in 2024 vs 2023.
- More
than 24,000 complaints in 2024 were resolved via reconciliation; a smaller
number required formal hearings; some were dismissed for lack of
jurisdiction or incomplete submissions.
- BMP
is increasingly under pressure to deal with fintech/digital banking
issues, which demand specialized technical staff and updated frameworks.
Conclusion & Current Standing
Sirajuddin Aziz has transitioned from a high-profile banking executive to an important public watchdog role. As Banking Mohtasib, he is increasingly visible: resolving growing numbers of customer complaints, highlighting systemic issues in banks (especially digital fraud), and pushing for regulatory and institutional strengthening. His performance is central to how banking fairness, customer protection, and digital banking trust evolve in Pakistan over his tenure ending in 2027.
