Biography of Tharindu Dassanayake: Founder & CEO of ShoutOUT Labs

Biography of Tharindu Dassanayake: Founder & CEO of ShoutOUT Labs -Entrepreneur

Biography of Tharindu Dassanayake: 

Early Life and Education
Tharindu Dassanayake's academic journey commenced at Dhammissara National School, spanning from 1996 to 2007. He then pursued a Bachelor of Science in Computer Engineering at the University of Peradeniya, graduating in 2013. This solid academic foundation paved the way for his future endeavors in the tech industry.

Founding Square Mobile
While still a university student, Tharindu co-founded Square Mobile in 2011. The company focused on creating value-added service products for telecom operators. Their first application, Word Puzzle, achieved remarkable success in Sri Lanka and Nigeria, reaching 500,000 subscribers in just three years. Square Mobile’s innovation was recognized in GSMA’s country analysis report in 2013.

Recognitions and Global Exposure
Tharindu’s entrepreneurial journey brought him international recognition. In 2015, he participated in the International Visitor Leadership Program (IVLP) in the United States, representing Sri Lanka. The following year, he was named Young Entrepreneur of the Year, representing Sri Lanka at the YBI Entrepreneurship Awards in Kampala, Uganda.

Gaining Industry Experience
In 2012, Tharindu interned as a software engineer at WSO2, where he contributed to the WSO2 App Factory project. This experience honed his technical expertise and exposed him to collaborative enterprise application development, further fueling his passion for creating impactful software solutions.

Establishing ShoutOUT Labs
In December 2016, Tharindu founded ShoutOUT Labs, a leading SaaS company based in Sri Lanka. The company focuses on customer experience solutions and serves a diverse clientele across the globe, including brands like Dilmah, Massy Group, LOLC, the F1 Group, Ooredoo, and Hero Experience. His vision was to develop tools that enhance customer engagement and loyalty.

ShoutOUT Loyalty
ShoutOUT Labs’ flagship product, ShoutOUT Loyalty, is a customer data platform designed to reward loyal customers with points and tiers. It also provides insightful data analytics to help businesses make informed marketing decisions, revolutionizing how companies build and maintain customer relationships.

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ShoutOUT AI Chatbot
Tharindu’s innovative streak extended to the development of ShoutOUT AI Chatbot. This tool facilitates customer journeys using natural language understanding (NLU) and natural language processing (NLP). It can manage multiple conversations from a single location, offering a seamless customer interaction experience.

ShoutOUT Engage
Another noteworthy product from ShoutOUT Labs is ShoutOUT Engage, a content management platform designed to simplify communication and marketing. By utilizing customizable SMS and email campaigns, businesses can create personalized, targeted strategies that drive sales and enhance engagement.

Global Recognition for ShoutOUT
Under Tharindu’s leadership, ShoutOUT Labs has achieved significant milestones. The company is highly rated on Gartner Peer Insight with a score of 4.9 out of 5. It has also been recognized by The Insight Partners as one of the top 10 customer communication management platforms. ShoutOUT Loyalty manages the largest loyalty program in the Caribbean Islands for the billion-dollar Massy Group.

Personal Leadership Philosophy
Tharindu’s leadership style emphasizes innovation and customer-centric solutions. He leads a dynamic team of engineers and marketers to create products that address real-world problems and deliver measurable value to clients worldwide.

Brief Tenure at Leadzin.io
In 2023, Tharindu expanded his professional repertoire by joining Leadzin.io as Chief Product Officer. In this role, he focused on product strategy and innovation in customer experience and lead generation, further showcasing his versatility and expertise in the tech domain.

Passion for Customer-Centric Innovation
Throughout his career, Tharindu has remained committed to building products that enhance customer experiences. His expertise spans loyalty marketing, chatbot development, startup marketing, and lean startup methodologies, making him a visionary leader in the SaaS industry.

Ongoing Impact and Vision
Tharindu’s journey exemplifies the power of determination, innovation, and global perspective. Through his ventures, he continues to transform the customer experience landscape while representing Sri Lanka’s entrepreneurial spirit on the global stage.

Timeline

• 1996–2007: Attends Dhammissara National School.
• 2011: Co-founds Square Mobile while at university.
• 2012: Interns at WSO2 as a software engineer.
• 2013: Graduates with a BSc in Computer Engineering from the University of Peradeniya.
• 2013: Square Mobile's Word Puzzle app recognized in GSMA report.
• 2015: Represents Sri Lanka in the IVLP in the United States.
• 2016: Named Young Entrepreneur of the Year at YBI Awards in Uganda.
• December 2016: Founds ShoutOUT Labs.
• 2023: Joins Leadzin.io as Chief Product Officer.

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